"The Hardware To Prove It"

Since 1959 Phil Smart has operated his Mercedes-Benz dealership based on one major principle: Quality People + Quality Products = Profit. Since that time Phil Smart, an Authorized Mercedes-Benz Dealer, has won numerous awards for outstanding achievement. As our potential client, you have the option of any number of dealers for sales, service, and parts. We invite you to experience the Phil Smart difference.

The Kundendienst Award

Out of 79 dealers in the Western Region, Phil Smart is the March 2009 winner of the coveted Kundendienst Award. (Kundendienst is German for customer service.) Although we have qualified to win the award 3 times in the past 7 months, this is the first time we have brought it home!

In the words of our Service Manager, John Shepard, Phil Smart has taken care of their customers for the past 50 years by adhering to 3 simple rules:

1. Do everything in their power to do the right thing.
2. Do everything in their power to ensure their clients' loyalty.
3. It's about family.

The service staff at Phil Smart puts these principles into practice in a variety of ways. Service Advisors are challenged to get to know the customer as well as they can. They seek to get on a first name basis with all of their customers, which typically leads into a friendship that extends beyond a working relationship. The reason the dealership has such a high loyalty rate is largely because of the relationships that customers have formed with the service staff. By building these long term relationships, Phil Smart, Inc. becomes the obvious choice for their customers' vehicle needs. We invite you to experience the Phil Smart difference.